At Somnial NeuroTone, we are dedicated to delivering our products directly to your doorstep quickly, reliably, and transparently. Please review our shipping practices, processing schedules, and delivery guidelines below.
Free Standard Shipping
We are pleased to offer complimentary standard shipping on all orders, with no minimum purchase required. Every shipment is carefully packed, insured during fulfillment handling, and dispatched via our network of reliable international and domestic carriers.
Order Processing & Dispatch Timeline
- Order Processing: All orders are reviewed, quality-checked, and packed within 24 to 48 business hours (Monday through Friday, excluding public holidays).
- Order Modifications: Please double-check your shipping address during checkout. Once an order enters our automated fulfillment pipeline, we cannot modify address details or intercept parcels.
Tracking Your Order
Every order includes end-to-end milestone tracking so you can follow your delivery in real time:
- As soon as your parcel is dispatched from our warehouse, you will receive an automated Shipping Confirmation Email containing your tracking number and carrier link.
- System Update Window: Please allow 24 to 48 hours after receiving your tracking email for the carrier’s sorting hubs to scan the parcel and populate live tracking data.
- You can also track your shipment at any time via global portals like 17TRACK or Cainiao using your assigned tracking code.
Customs, Duties & Import Taxes
Depending on your destination country’s import regulations:
- Orders may occasionally be subject to local import taxes, customs tariffs, VAT, or clearance handling fees levied once the parcel reaches the destination border.
- Customer Responsibility: Any applicable customs duties, administrative clearance fees, or import taxes are the sole responsibility of the recipient. Because policies vary widely across jurisdictions, please consult your local customs authority for specific duty thresholds before placing an order.
Damaged Shipments, Carrier Delays & Lost Packages
Every Somnial NeuroTone™ unit undergoes a rigorous pre-shipment quality inspection before leaving our fulfillment facility.
- Transit Damage & Missing Deliveries: Once a shipment is handed over to the courier, transit handling and scheduling are managed directly by the freight carrier. If your parcel is delayed, marked as delivered but missing, or shows transit damage, we recommend contacting the carrier immediately to lodge a formal service inquiry.
- Our Support: If you encounter carrier issues, reach out to our support desk at [email protected]. While we cannot accept liability for carrier handling delays, transit losses, or post-delivery doorstep theft, our team will gladly assist you in gathering tracking documentation or initiating a formal carrier claim.
- Incorrect Address Details: Somnial NeuroTone is not responsible for misdelivered or returned packages resulting from incomplete or inaccurate addresses entered at checkout.
Customer Inquiries
Have questions regarding your shipment status or delivery window?
Our customer care team is available Monday through Friday to assist you. Contact us directly at [email protected] with your Order Number and shipping name for prompt support.